International Customer Support Executive

15,000 - 25,000 /month

Speshally Nhs Private Limited

Andheri (East), Mumbai

2 - 5 years Experience in Customer Support / TeleCaller

New

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Description

Inform customers about product & services
Handle inbound & outbound calls
Understand customer's need & solve queries

About the Role

We are looking for an experienced ORM Executive to join our team. You will be responsible for handling

customer inquiries and troubleshooting technical issues via email and chat. The ideal candidate will have

prior experience in ISP, Telecom, or similar industries, with a strong ability to diagnose and resolve

technical concerns while maintaining a high level of professionalism.

This role requires excellent written English skills, attention to detail, and the ability to communicate

effectively with global customers. Additionally, proficiency in Italian, French, Japanese, German, or

Spanish is a strong plus, as we support a diverse international clientele.

Key Responsibilities

● Respond promptly to customer inquiries via email and chat.

● Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries.

● Provide clear, step-by-step troubleshooting assistance to customers.

● Maintain detailed and accurate records of customer interactions.

● Collaborate with internal teams to escalate and resolve complex technical concerns.

● Ensure high-quality customer support while meeting SLAs for response and resolution time.

● Offer multilingual support, if applicable, to enhance customer experience.

Requirements

● Minimum 2 years of experience in email and chat-based customer support.

● Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar fields).

● Excellent English communication skills (written & comprehension).

● Proficiency in any of the following languages is a strong plus:

○ Italian

○ French

○ Japanese

○ German

○ Spanish

● Strong problem-solving skills and ability to multitask in a fast-paced environment.

● Customer-centric approach with an emphasis on empathy and efficiency.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this International Customer Support Executive job

What is the eligibility criteria to apply for this International Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this International Customer Support Executive job?
Ans: This International Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this International Customer Support Executive job?
Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., Speshally Nhs Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this International Customer Support Executive role?
Ans: There is an immediate opening of 5 International Customer Support Executive at Speshally Nhs Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this International Customer Support Executive job?
Ans: This International Customer Support Executive job has Day Shift.