International Non Voice Process

CSA Non-Voice Job Description / Profile

Job Title Customer Service Associate (CSA) Non-Voice

Location Bengaluru

Workspace

WF0

Department Operations

Channel Email/Chat

Language English (additional languages may be required)

Hours of Operation 24/7

Overview of Position The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:

Providing support and resolve technical issues via email and other electronic communications

Building credibility and trust with the customer by empathizing with their problem in words

Proactively understanding their needs and responding promptly to resolve their issue

Applying advanced troubleshooting techniques to provide unique solutions to the customer’s individual needs

Leveraging their experience to provide feedback to the team on how to improve client services

Driving customer communication during critical events

Essential Functions An obligation to deliver exceptional customer service

Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems

Demonstrate empathy and patience to the customer

Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken

Ensure policies and procedures are followed

Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer

Learn and retain a thorough working knowledge of all existing and new process and procedures

Achieve assigned Key Performance Indicators – e.g. Call Handle Time, Quality, CSAT & DSAT

Attend Team Meetings/additional training sessions as scheduled

Performs other duties as assigned

Critical Skills Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client’s specific needs

Ability to work in a fast-paced, hectic, changing environment

Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

Ability to operate a personal computer

Ability to adhere to all organizational policies and procedures

Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

Ability to perform basic mathematical functions

Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Educational/Work Experience and Requirements Must successfully pass a background check

Plus 2 is a must

Graduation degree is a plus

Must have at least six months customer service experience or equivalent

Experience in the gaming/tech support industry is a plus

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this International Non Voice Process job

1. What is the eligibility criteria to apply for this International Non Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹28000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Non Voice Process job?
   Ans: This International Non Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Non Voice Process job?
   Ans: No, there is no fee applicable for applying this International Non Voice Process job and during the employment with the company, i.e., INTOUCHCX.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Non Voice Process role?
   Ans: There is an immediate opening of 90 International Non Voice Process at INTOUCHCX
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Non Voice Process job?
   Ans: This International Non Voice Process job has Rotational Shift.