International Voice Process

• Customer Support: Answer inbound calls and resolve customer inquiries regarding products, services, technical issues, or billing inquiries.

• Technical Assistance: Provide troubleshooting steps and solutions for technical issues as per standard procedures.

• Sales Support: Assist customers with product recommendations and upselling/cross-selling products where applicable.

• Customer Interaction: Ensure customer satisfaction by providing prompt, accurate, and friendly responses to queries.

• Escalation Handling: Handle escalated issues and complaints, ensuring they are resolved in a timely manner.

• Documentation: Log customer interactions in the CRM system, ensuring all details are captured for follow-up actions.

• Quality Assurance: Maintain service quality standards by following company policies and guidelines during every customer interaction.

• Team Collaboration: Work closely with colleagues and management to achieve targets, improve service levels, and contribute to process improvements.

Skills & Qualifications:

• Education: High School Diploma, Associate's Degree, or Bachelor's Degree preferred.

• Experience: Previous experience in customer service, technical support, or sales is a plus.

• Language Proficiency: Fluency in English (both written and verbal) is required; additional languages (e.g., Spanish, French, German) are a bonus.

• Communication Skills: Excellent communication and listening skills, with the ability to articulate clearly and professionally.

• Problem-Solving: Strong analytical skills and the ability to resolve customer issues effectively and efficiently.

• Technical Skills: Basic computer proficiency, with experience in CRM software and Microsoft Office Suite preferred.

• Cultural Sensitivity: Ability to work with customers from diverse cultural backgrounds, respecting their needs and preferences.

• Shift Flexibility: Willingness to work in rotational shifts to accommodate global time zones, including evenings, weekends, and holidays.

Additional Requirements:

• Ability to work well under pressure and meet individual and team targets.

• Strong attention to detail and ability to multitask.

• A positive attitude and a passion for customer service.

• Ability to adapt to new processes and technologies quickly.

Preferred Skills:

• Previous experience in international voice processes or BPO (Business Process Outsourcing) industry.

• Knowledge of customer support tools, CRM systems, and ticketing platforms.

• Exposure to sales or cross-functional support is a plus.

Working Conditions:

• Work in a dynamic, fast-paced environment with targets and performance metrics Competitive salary and benefits package.

• Opportunities for growth and career advancement within the company.

• A dynamic, supportive, and collaborative work environment.

• Training and development to enhance your skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹23000 - ₹33000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., AVIVSHA SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 15 International Voice Process at AVIVSHA SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Rotational Shift.