leading BPO company is looking for:
Position: Team Lead-International Voice Process
Location: Kaloor, Kochi
Education: Bachelor’s degree /Diploma (candidates with back papers/arrears can be considered)
Experience: 2-4 years in an international BPO voice process, with at least 1 year in a leadership role. Experience in handling UK, US, or Australian voice processes
Salary: Up to 45k/month (negotiable for the right candidate)
Willing to work in UK shift
Sat and Sun fixed off
Service process
Max. Age 45 years
The Team Lead – International Voice Process in a BPO is responsible for overseeing a team of customer service representatives handling voice-based interactions for international clients. This role involves team management, performance monitoring, process improvement, and ensuring high-quality customer service delivery.