International Voice Process

• International Calling: Handle inbound and outbound calls from customers based in various countries, providing excellent customer service and resolving inquiries or issues.

• Customer Interaction: Communicate with clients in a clear, friendly, and professional manner, ensuring their needs are addressed promptly and efficiently.

• Problem Solving: Identify customer issues, analyze problems, and provide effective solutions in real-time.

• Product/Service Knowledge: Develop and maintain comprehensive knowledge of the company's products, services, and policies to deliver accurate information and support.

• Data Entry & Reporting: Accurately update customer records, track interactions, and document all actions taken in the system.

• Quality Standards: Maintain high-quality customer service standards by adhering to guidelines, call handling procedures, and performance metrics.

• Collaboration: Work closely with team members, supervisors, and other departments to ensure smooth communication and resolution of customer issues.

• Shift Flexibility: Willingness to work night shifts (as per the company schedule), catering to different international time zones.

• Fluent Communication: Proficiency in English with excellent spoken and written communication skills. Ability to speak with a neutral accent is a plus.

• Customer Focus: A customer-centric approach with the ability to handle difficult situations with patience and professionalism.

• Adaptability: Ability to work in a fast-paced environment, adapt to changes quickly, and manage multiple priorities efficiently.

• Problem Solving Skills: Strong analytical and problem-solving skills to resolve customer concerns effectively.

• Tech-Savvy: Comfortable using CRM software, call management tools, and basic computer applications.

• Experience: Prior experience in a customer service or voice process role is preferred but not mandatory.

• Education: A minimum of a high school diploma or equivalent qualification. A degree in any field is a plus.

• Shift Requirement: Ability to work night shifts, including weekends and holidays, based on international business hours.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., INVENSIS TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 15 International Voice Process at INVENSIS TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.