Looking for Customer Support / TeleCaller Jobs in Kolkata?
Kolkata is recognized as one of the moderate demand markets for Customer Support / TeleCaller roles, with over 350 active openings currently available. This stable job market is driven by 24x7 customer service demand across industries, creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively hiring, with 261 new roles added in recent hiring cycles.
Customer Support / TeleCaller Job Opportunities in Kolkata
Kolkata offers Customer Support / TeleCaller openings across roles like customer support executive, telecaller, BPO agent. Work is primarily Work from office, with Office-based options provided by select employers. Entry-level roles are ideal for candidates with 0–1 years experience, while 2–4 years enable access to higher responsibility roles. The work nature is shaped by high-volume communication role with KPI-driven performance.
Top Localities for Customer Support / TeleCaller Jobs in Kolkata
Customer Support / TeleCaller jobs are concentrated in
Sector V - Salt Lake,
Salt Lake and
Park Street within Kolkata. These areas attract employers due to infrastructure and connectivity. Candidates in Kolkata can prioritise these zones to optimise commute efficiency.
What Skills Are Required for Customer Support / TeleCaller Jobs in Kolkata?
Employers look for expertise in customer query resolution, call handling, CRM usage backed by patience, clear communication, active listening. Tool familiarity, including Zoho CRM, Freshdesk, Zendesk, IVR systems, is common. Minimum eligibility begins at 10th pass, while a graduate degree and customer service certification help improve shortlisting chances.
What Is the Salary for Customer Support / TeleCaller Jobs in Kolkata?