9 Customer Support / TeleCaller Jobs in Shimla

Shimla stands as one of the moderate demand markets for Customer Support / TeleCaller roles, offering a growing number of customer support and telecalling professionals active openings at present. This rapidly expanding job market is driven by 24x7 customer service demand across industries, creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively recruiting, with 2 new roles added in recent hiring cycles.

In Shimla, Customer Support / TeleCaller openings cover positions such as customer support executive, telecaller, BPO agent. The work is mostly Work from office, though Office-based options are available with certain employers. Entry-level roles fit candidates with 0–1 years experience, while 2–4 years open up higher responsibility roles. The work nature is characterized by high-volume communication role with KPI-driven performance.

Employers look for expertise in customer query resolution, call handling, CRM usage backed by patience, clear communication, active listening. Tool familiarity, including Zoho CRM, Freshdesk, Zendesk, IVR systems, is common. Minimum eligibility begins at 10th pass, while a graduate degree and customer service certification help improve shortlisting chances.

In Shimla, salaries for Customer Support / TeleCaller roles range between ₹15,000–₹28,000 per month. Entry-level roles begin around ₹15,000, while professionals with 2–4 years experience approach ₹28,000. Pay is structured as a fixed salary plus performance incentives and has remained stable year over year.

In Shimla, top employer hiring customer support and telecalling professionals include Blinkit across BPO, e-commerce, banking. In total, 7 employers are actively hiring, giving candidates extensive choice across organisation sizes and work cultures.

Across Shimla, Customer Support / TeleCaller jobs are mainly concentrated in Sanjauli, Ghora Chowki and The Mall. These zones attract employers owing to infrastructure and connectivity. Candidates in Shimla may prioritise these areas to optimise commute efficiency.

With a growing number of customer support and telecalling professionals openings for Customer Support / TeleCaller roles in Shimla, candidates can apply by filtering based on locality, salary, experience and work mode. Setting job alerts helps track new openings across BPO, e-commerce, banking.