Quality Analyst

1. Conduct random audits daily to ensure the quality standards and optimal accuracy of the Executives through monitoring the calls, and chats for continual enhancement of the agent performance.

2. Conduct Training sessions and Knowledge improvements through refreshers.

3. Recommendation of refreshers through TNI based on evaluation trends to improve their quality score and follow up on their results.

4. Conduct / Participate in weekly internal and external calibration with clients/quality operations.

5. Resolving escalations, defects, and fatal errors, also keeping the escalation percentage minimal.

6. Preparing daily, weekly, and monthly reports

7. Conduct RCA, accurately report the root causes of the defects to the business units (Quality/Operations) within the defined deadline of identifying the defects and analyse the root causes for the defects identified through the audits using basic quality tools.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., LINK TALENT & MANAGEMENT SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 2 Quality Analyst at LINK TALENT & MANAGEMENT SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.