Retail Operations Executive

Job Summary:

We are looking for a dynamic and detail-oriented Retail Store Operations Executive to handle day-to-day customer interactions and ensure seamless store operations. The role will be responsible for managing inbound queries, customer complaints via email and calls, processing refunds and returns, preparing sales reports, and coordinating with courier partners for order fulfilment.

Key Responsibilities:

Customer Communication:

• Handle inbound customer calls related to product inquiries, returns, refunds, and complaints.

• Manage customer emails and CRM tickets regarding delayed returns, refund escalations, and order issues.

• Initiate and document returns and refunds accurately on the CRM.

Complaint Handling & Resolution:

• Address and resolve customer complaints related to failed returns, refunds not initiated, or courier delays.

• Escalate unresolved or complex issues to appropriate internal teams and follow through till closure.

CRM and Reporting:

• Log all customer interactions on the CRM system and ensure all tickets are closed in defined SLAs.

• Generate and maintain daily and weekly sales & operations reports, including returns, escalations, and refund cases.

Outbound Communication:

• Conduct outbound calls to collect customer feedback post-delivery or after return resolution.

• Follow up with customers on pending documents, refund confirmation, or delay updates.

Courier & Logistics Coordination:

• Liaise with courier partners for reverse pickups, order status, and delayed shipments.

• Monitor courier SLAs and raise concerns for non-performance or frequent delays.

Qualifications:

• Bachelor’s degree in Business, Commerce, or related field.

• Minimum 1–2 years experience in customer service or retail operations.

• Strong communication skills (written and verbal).

• Familiarity with CRM tools and MS Excel for reporting.

Key Skills:

• Customer handling and complaint management

• Return/refund processing

• CRM and ticketing systems

• Sales reporting and escalation handling

• Courier/logistics coordination

• Proactiveness and time management

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Retail Operations Executive job

1. What is the eligibility criteria to apply for this Retail Operations Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Retail Operations Executive job?
   Ans: This Retail Operations Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Retail Operations Executive job?
   Ans: No, there is no fee applicable for applying this Retail Operations Executive job and during the employment with the company, i.e., GRASSROOTS BPO PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Retail Operations Executive role?
   Ans: There is an immediate opening of 5 Retail Operations Executive at GRASSROOTS BPO PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Retail Operations Executive job?
   Ans: This Retail Operations Executive job has Day Shift.