Retention Executive

We are seeking a motivated and professional Retention Executive to join our team in Thane at our Wagle Estate location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to the product.

The role offers ₹18000 - ₹24000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner.

• Address customer queries, concerns, and complaints with a problem-solving approach.

• Maintain accurate records of customer interactions and follow-ups.

• Provide timely and relevant information to customers to resolve their issues.

• Work collaboratively with other teams to escalate and resolve complex issues.

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

Job Requirements:

• The ideal candidate should have 0.5 - 2 years of experience in customer service or a telecaller role and should be proficient in Marathi.

• You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary.

• This position requires 12th Pass, and the candidate should be willing to work 6 days working during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Retention Executive job

1. What is the eligibility criteria to apply for this Retention Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹24000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Retention Executive job?
   Ans: This Retention Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Retention Executive job?
   Ans: No, there is no fee applicable for applying this Retention Executive job and during the employment with the company, i.e., NET STAR INFOTECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Retention Executive role?
   Ans: There is an immediate opening of 50 Retention Executive at NET STAR INFOTECH
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Retention Executive job?
   Ans: This Retention Executive job has Day Shift.