JOB DESCRIPTION
JOB TITLE: Sales co-ordinator
The post-holder will be responsible for meeting a monthly and annual sales target by responding to all in-coming enquiries to the Conference and Banqueting department, writing proposals, meeting clients, converting bookings and coordinating all details relating to the event. On occasion the post-holder will be required to duty manage the events. Reports will need to be prepared, including financial reports. Some pro-active sales activity will need to be conducted.
MAIN DUTIES:
In-coming enquiries
· To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and
email, preparing brochures as required
· To follow up all enquiries, preparing proposals where necessary and facilitating showrounds with potential clients to show them our facilities
· Contracting bookings and raising invoices
· Co-ordinating all details for the client, including food and beverage, AV equipment,
entertainment, themes etc
· Promotion of our facilities to new and existing clients through a pro-active approach
· Responding to and co-ordinating all internal meeting requests
· Assisting in implementing the sales strategy as set by the Sales manager, and in association with the contracted banqueting caterers; including strategies for encouraging repeat business and up-selling
Administration
· To record the progress of all enquiries and translate into a monthly report, including
source of business trends, enquiry conversion rates, future predicted sales and other
reports as directed by the sales manager
· Ensure an efficient tracking system of all event paper-work
· Up-keep of a client and agents database – updating where necessary to allow effective
promotions
· Compilation of weekly overview sheets to all departments including communication and
administration of ancillary services.
Other
· To liaise at all times with all team members and work as a team to reach targets set by the Sales Manager
· To encourage repeat business by networking with current clients and their colleagues
· To provide input and ideas into marketing initiatives and subsequently promote these
Initiatives and monitor responses
· To maintain and develop contact with professional bodies and potential clients through
attendance at networking and promotional events
· To wear appropriate business dress at all times
INTERPERSONAL SKILLS:
The job holder is the first point of contact for the client experience and must therefore create a positive and enthusiastic first impression. They must be willing to work as part of a team, communicating with their own department, caterers and other departments of the Zoo at all times. The job holder must have a confident yet reassuring manner with clients at all times. Good telephone and face-to-face personal skills are essential.
COMMUNICATION:
The jobholder will need to communicate politely and responsibly with our clients, also with all team members, other departments.
CONFIDENTIALITY:
The job holder is privy to confidential information held on our databases and
must exercise discretion when handling personal information, including clients' bank details.