Senior Counsellor

25,000 - 40,000 /month*

Elite Pathway Academy

Egmore, Chennai

₹10,000 incentives included

2 - 4 years Experience in Customer Support / TeleCaller

New

2 Openings

* Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Job Highlights

Industry Type:

Languages: Hindi, Tamil

Graduate and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are seeking a motivated and professional Senior Counsellor to join our team for Elite Pathway Academy in Chennai at our Egmore location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2C Sales. The role offers ₹25000 - ₹40000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Maintain accurate records of customer interactions and follow-ups.
Provide timely and relevant information to customers to resolve their issues.
Work collaboratively with other teams to escalate and resolve complex issues.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

Job Requirements:

The ideal candidate should have 2 - 4 years of experience in customer service or a telecaller role and should be proficient in Hindi, Tamil. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires Graduate, and the candidate should be willing to work 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Senior Counsellor job

What is the eligibility criteria to apply for this Senior Counsellor job?
Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹25000 - ₹40000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Senior Counsellor job?
Ans: This Senior Counsellor job will have 6 working days.
Are there any charges applicable while applying or joining this Senior Counsellor job?
Ans: No, there is no fee applicable for applying this Senior Counsellor job and during the employment with the company, i.e., ELITE PATHWAY ACADEMY.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Senior Counsellor role?
Ans: There is an immediate opening of 2 Senior Counsellor at ELITE PATHWAY ACADEMY
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Senior Counsellor job?
Ans: This Senior Counsellor job has Day Shift.