Senior Subject Matter Expert

Key Responsibilities:

1. Act as a point of escalation and expertise for the inbound call and chat teams.

2. Provide real-time support and guidance to agents handling customer interactions.

3. Monitor quality, productivity, and process adherence to ensure a seamless customer experience.

4. Train and mentor team members on product/process knowledge and customer handling skills.

5. Analyze call/chat data to identify trends, customer pain points, and areas of improvement.

6. Collaborate with quality and training teams to improve SOPs and drive service excellence.

7. Work with the business development team to support and maintain corporate tie-ups.

8. Engage with corporate clients to understand their service expectations and ensure SLA adherence.

9. Assist in onboarding new corporate partners and ensure smooth integration into operational workflows.

10. Contribute to monthly/quarterly business reviews with corporate stakeholders.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Senior Subject Matter Expert job

1. What is the eligibility criteria to apply for this Senior Subject Matter Expert job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Senior Subject Matter Expert job?
   Ans: This Senior Subject Matter Expert job will have 6 working days.
4. Are there any charges applicable while applying or joining this Senior Subject Matter Expert job?
   Ans: No, there is no fee applicable for applying this Senior Subject Matter Expert job and during the employment with the company, i.e., UNICORN HR SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Senior Subject Matter Expert role?
   Ans: There is an immediate opening of 10 Senior Subject Matter Expert at UNICORN HR SOLUTIONS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Senior Subject Matter Expert job?
   Ans: This Senior Subject Matter Expert job has Rotational Shift.