Service Coordinator

Job overview:

We are looking for candidates who will act as a service coordinator for the service requests and liaise in the entire process of service done to the customers.

Roles and responsibilities:

• Age limit- 25 to 35 (male candidates only)

• Receive service calls from the customers through IVR and lodge service complaints in our system.

• Allocate service calls received from the customers to the respected service managers.

• Co-ordinate with the service managers in getting the customers’ needs met as per the calls and get the calls closed as per TAT.

• Ensure that the calls are assigned to the service engineers available where field service is required.

• Co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls.

• Maintain TAT for all calls.

• Follow up and keep a track of AMC and CMC of the customers with service team.

• To get feedback from the customers post service closure.

• To make report on spares, service, AMC & CMC income.

• To provide AMC, CMC and warranty lost data.

• To provide details of delayed calls and engineer’s performance.

Experience: 3+ years of experience in service coordination, sales and service calls handling, customer handling is encouraged.

Qualification: B.E (EEE, ECE or Mech), B. Sc (Electronics).

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Service Coordinator job

1. What is the eligibility criteria to apply for this Service Coordinator job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Service Coordinator job?
   Ans: This Service Coordinator job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service Coordinator job?
   Ans: No, there is no fee applicable for applying this Service Coordinator job and during the employment with the company, i.e., CISTRON SYSTEMS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service Coordinator role?
   Ans: There is an immediate opening of 2 Service Coordinator at CISTRON SYSTEMS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Service Coordinator job?
   Ans: This Service Coordinator job has Day Shift.