Tele calling

Job role : Virtual Relationship officer

Company name: HDFC

Experience: 0 to 3 yrs

Candidates CALL RIYA Hr : 8106063400 to apply.

Freshers are also eligible for this job role

Need graduation mandatory for this job role

Interview location: Hyderabad, Face 2 face interview.

Salary: 18000 to 24000 in hand

Designation: handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)

• Enquiries & transactions related to the products availed by the customer. • Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.

Handling requests such as Debit / Credit Card Pin, Net Banking Password, PIN / IPIN statement of account, Fixed Deposit advice etc

. • Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)

• Responding to customers with the resolution within the defined TATs. • Process the requests as per defined process, while ensuring adherence to the customer authentication process. • Answering customer calls within the specified call answer time

. • Adherence to the defined service delivery standards.

• Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.

• Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints. • Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the cards .

• Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.

• Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customer o Prompt hotlisting of the card as per process. o Logging the reissuance request basis per customer instruction, as per defined process.

• Attempting to delight the customer by striking a relationship and fulfilling needs. Call back to customers in case of any unresolved queries etc.

Thanks & Regards

Riya. Hr executive

8106063400.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Tele calling job

1. What is the eligibility criteria to apply for this Tele calling job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹25000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Tele calling job?
   Ans: This Tele calling job will have 6 working days.
4. Are there any charges applicable while applying or joining this Tele calling job?
   Ans: No, there is no fee applicable for applying this Tele calling job and during the employment with the company, i.e., Onzestt Services India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Tele calling role?
   Ans: There is an immediate opening of 30 Tele calling at Onzestt Services India Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Tele calling job?
   Ans: This Tele calling job has Day Shift.