Tele calling

Languages: ,

12th Pass and above

Females Only

6 days working | Day Shift

As a Telecalling Executive at Saiba Amruttulya, you will be responsible for providing exceptional customer support through inbound and outbound calls. You will address customer inquiries, resolve product-related issues, and maintain a positive brand image. This role requires strong communication skills, empathy, and a customer-centric approach to ensure a delightful experience for every caller.

Key Responsibilities
Customer Inquiries: Handle incoming calls and respond to questions about Saiba Amruttulya’s products, prices, and outlet locations.
Issue Resolution: Identify customer concerns (e.g., product quality, order status) and offer prompt, effective solutions or escalate to relevant departments.
Product Knowledge: Stay updated on the company’s tea and coffee offerings, new flavors, promotions, and franchise details to provide accurate information.
Order & Follow-Up Calls: Make outbound calls for order confirmations, feedback collection, and follow-ups on unresolved customer queries.
Record Management: Maintain detailed call logs, document customer interactions, and update the CRM system with relevant information.
Feedback & Reporting: Gather customer feedback on products and services, and share insights with the management team to improve overall customer satisfaction.
Compliance & Quality: Adhere to company guidelines and maintain quality standards in every customer interaction.
Skills & Qualifications
Education: High school diploma or equivalent; bachelor’s degree preferred.
Communication: Excellent verbal communication skills in [Insert Required Languages].
Customer Focus: Ability to remain patient, empathetic, and solution-oriented.
Technical Proficiency: Familiarity with basic computer applications and CRM software.
Teamwork: Willingness to collaborate with colleagues across departments (sales, operations, etc.).
Time Management: Capable of handling multiple calls and tasks efficiently.
Why Join Saiba Amruttulya?
Opportunity to work with a fast-growing, trusted brand in the tea and coffee industry.
Supportive environment that values employee growth and learning.
Competitive compensation and potential for career advancement within the company.