Telecaller Inbound

OMCR Executive

Job Description

·       Monitoring and analysis of alarms and trouble ticketing data Realtime at the monitoring application including VNOC on a 24 x 7 basis

·       Escalation to the field technicians and Telecom field team (as per the escalation matrix).

·       All defined Infra alarms to be terminated at all sites and must be reflected in respective portal and VNOC.

·       Coordination with SPOC for fault rectification in monitoring system.

·       Communication to relevant teams regarding the maintenance window of VNOC or portal

·       Tracking and maintaining the trouble tickets database based on the network alarm —

·       a.Estate/ Access Issues

o   b. Security Issues

o   c. Landlord Issues

o   d.EB Related Issues

o   e.Site Hygiene etc.

o   f.SMPS faults

o   g.DG faults

o   h.Other Infra faults

·       Tracking and closure of all CM and PM in portals and trackers.

·       Generation / closure of TTs (Critical/major/Minor) for Service Provider for fault rectification of their respective equipment as per SLA matrix.

·       Record of each alarm & its escalation to be maintain for 2 months.

·       Fetching of report from portal & upload of data to VNOC portal at defined intervals track the same.

Qualifications and skillset:

·       Should have working knowledge of the NOC operations or other telecom related operations

·       Should have basic computer knowledge

·       Should be able to communicate in local language and English

·       Be able to work in various shifts (including night shift)

·       Be able to collaborate and take end to end responsibility of the assigned tasks

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Telecaller Inbound job

1. What is the eligibility criteria to apply for this Telecaller Inbound job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹19000 per month that depends on your interview. It's a Full Time job in Guwahati.
3. How many working days are there for this Telecaller Inbound job?
   Ans: This Telecaller Inbound job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller Inbound job?
   Ans: No, there is no fee applicable for applying this Telecaller Inbound job and during the employment with the company, i.e., LIMITLESS SECURITY FACILITY MANAGEMENT PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller Inbound role?
   Ans: There is an immediate opening of 1 Telecaller Inbound at LIMITLESS SECURITY FACILITY MANAGEMENT PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller Inbound job?
   Ans: This Telecaller Inbound job has Rotational Shift.