We are looking for an enthusiastic and dedicated [••SALES PROCESS ••] to become a valuable part of our team for [••SWASTIK AYURVEDA HEALTH CARE ••] based in [••DELHI ••], located at [••ASHOK VIHAR PHASE 1 ••]. The role offers [••10K TO 15K••] and involves managing customer calls, delivering outstanding customer service related to [••AYURVEDA MEDICINE ••]. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
We are seeking candidates with [••FRESHER ••] years of experience in customer service or telecalling, who are proficient in [••EVERTHING ALL OVER CAST ••]. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A [••12TH PASSED ••] is required, and candidates must be open to working [••working_6DAYS ••] during the [••DAY 9AM TO 6PM ••] shift.