Telecaller

Position: Lead Generation + Customer Service
Location: [Specify Location]
Shift Timing: 9:30 AM - 6:30 PM
Week Off: One Rotational Off
Salary: Up to ₹18,000 In-Hand
Experience: Freshers & Experienced Candidates Welcome
Qualification: HSC / Graduate (Freshers can apply)

Job Overview:

We are looking for a dynamic and customer-focused individual to join our team as a Lead Generation + Customer Service Executive. The ideal candidate should have excellent communication skills and the ability to engage with customers professionally. This role requires handling both lead generation and customer support responsibilities, ensuring a smooth customer experience while driving business growth.

Key Responsibilities:

✅ Lead Generation:

• Identify potential customers through outbound calls, emails, and online research.

• Qualify leads and maintain an updated database of prospects.

• Explain products/services and generate interest among potential clients.

• Set appointments for the sales team when required.

✅ Customer Service:

• Handle inbound and outbound calls to assist customers with queries.

• Provide accurate and relevant information about products/services.

• Address customer concerns and ensure timely resolution.

• Maintain a high level of professionalism and customer satisfaction.

✅ Other Responsibilities:

• Maintain detailed records of interactions and lead status in the system.

• Collaborate with the sales and marketing teams to enhance lead quality.

• Meet daily, weekly, and monthly targets set by the management.

Required Skills & Qualifications:

✔ Excellent communication skills in English & [Specify Other Languages If Required].
✔ Strong persuasion and negotiation skills.
✔ Ability to multitask and handle customer inquiries efficiently.
✔ Basic computer skills and familiarity with CRM software is a plus.
✔ Positive attitude, patience, and problem-solving abilities.

Perks & Benefits:

✨ Competitive salary up to ₹18,000 In-Hand.
✨ Performance-based incentives.
✨ Growth opportunities within the organization.
✨ Friendly and supportive work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹28000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Amii Infotech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 5 Telecaller at Amii Infotech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.