Make outbound calls to potential leads, existing clients, and referral contacts
Handle inbound inquiries about treatments, pricing, and appointments
Explain skincare services, offers, and packages in a clear and friendly manner
Schedule and confirm appointments using the clinic’s software system
Follow up with clients for feedback, reminders, and rescheduling
Maintain and update client databases and call logs accurately
Coordinate with the reception and sales team to ensure smooth client communication
Promote special offers and seasonal promotions to increase conversions
Handle client concerns professionally and escalate when necessary