Telecaller

Industry Type:

Graduate and above

All genders

6 days working | Day Shift

Locations-Bapuji nagar, Bangalore


Responsibilities:






Lead Generation:


Identify and contact potential customers to promote the company's transportation and logistics services. 



Customer Service:


Address customer inquiries, resolve complaints, and provide solutions to their transportation and logistics needs. 



Sales:


Persuade customers to choose the company's services, explain features and benefits, and close sales deals. 



Relationship Building:


Maintain positive relationships with existing clients and build rapport with potential clients. 



Documentation:


Keep records of customer interactions, sales activities, and any relevant information. 



Follow-up:


Regularly follow up with customers to ensure their needs are met and to maintain a strong relationship. 



Target Achievement:


Meet and exceed sales targets set by the organization. 



Industry Knowledge:


Stay updated with market trends and developments in the transport and logistics industry. 



CRM Management:


Utilize CRM software to manage customer data and track sales activities. 



Communication:


Effectively communicate with customers, both internal and external, using clear and professional language. 

Skills and Qualifications:






Strong Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers. 



Persuasion and Negotiation Skills: Ability to persuade customers and negotiate deals to close sales. 



Customer Service Skills: Ability to handle customer inquiries and resolve issues in a professional and efficient manner. 



Sales Skills: Proven ability to generate leads, close sales, and meet sales targets. 



Organizational Skills: Ability to manage time effectively, prioritize tasks, and stay organized. 



Problem-Solving Skills: Ability to identify and resolve customer issues and challenges. 



Computer Skills: Proficiency in using CRM software and other relevant computer programs. 



Industry Knowledge: Understanding of the transport and logistics industry is a plus. 



Adaptability: Ability to adapt to changing situations and customer needs. 



Teamwork: Ability to work effectively as part of a team. 



High School Diploma or Equivalent: Minimum educational requirement. 



Previous experience in a tele caller role or customer service is a plus.