Telecaller

Job Title: Telecaller – X Bucket NPA & Recovery

Location: Ghansoli, Navi Mumbai
Company: Pepper Advantage (On behalf of IDFC First Bank)
Department: Collections & Recovery
Employment Type: Full-Time / Contractual
Experience: 0-3 years

Job Summary:

Pepper Advantage is hiring enthusiastic and target-driven Telecallers to support IDFC First Bank's NPA Recovery process, specifically handling X Bucket (90+ DPD) accounts. The role involves contacting customers with overdue loans, negotiating payments, and ensuring timely recoveries while maintaining compliance and professional standards.

Key Responsibilities:

• Make outbound recovery calls to customers in the X Bucket (90+ Days Past Due).

• Educate and motivate customers to clear their dues through available repayment options.

• Maintain detailed records of interactions, promises to pay (PTPs), and recovery status.

• Handle objections and guide customers with empathy and firmness.

• Coordinate with field collection agents for follow-ups or escalations.

• Ensure compliance with RBI and internal recovery guidelines.

Required Skills & Qualifications:

• Minimum Qualification: HSC / Graduate (any stream).

• Experience: 0–3 years in recovery, telecalling, or customer service preferred.

• Languages: Fluent in Hindi, English, and local languages.

• Confident communication, negotiation, and follow-up skills.

• Basic computer literacy and familiarity with collection tools/software.

Performance Metrics:

• Monthly recovery targets

• Call productivity & quality

• Accurate system updates

• Customer satisfaction & adherence to process

Office Address & Details:

Pepper Advantage – Navi Mumbai Office
📍 A-1219, 12th Floor, Rupa Solitaire Building,
Millennium Business Park, Mahape,
Ghansoli, Navi Mumbai – 400710
🛗 Lift Numbers: 24 & 25
🕘 Timings: 9:30 AM to 6:30 PM (Monday to Saturday)

Why Join Us:

• Work with a global financial servicing leader

• Attractive incentives based on performance

• Career growth opportunities and training support

• Positive and professional work culture

HR - Suyesh Nikam (9867303565)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., PEPPER ADVANTAGE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 15 Telecaller at PEPPER ADVANTAGE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.