Telecaller

Job Title: Telecaller

Job Location: [Insert Location]
Department: Sales/Customer Service
Reports to: [Insert Supervisor's Name/Position]
Employment Type: Full-time/Part-time

Job Summary:

We are seeking a highly motivated and dynamic Telecaller to join our team. The Telecaller will be responsible for handling inbound and outbound calls, promoting and selling products or services, and providing excellent customer service. The ideal candidate should have excellent communication skills and a goal-oriented attitude.

Key Responsibilities:

• Make outbound calls to potential and existing customers to promote products or services.

• Handle inbound calls and assist customers with their inquiries or concerns.

• Identify customer needs and offer appropriate solutions.

• Maintain accurate records of customer interactions in the CRM system.

• Meet or exceed monthly sales targets and key performance indicators (KPIs).

• Follow up on leads and customer queries promptly.

• Provide detailed information about products and services to customers.

• Address and resolve customer complaints or issues in a timely and professional manner.

• Ensure high levels of customer satisfaction through effective communication and problem-solving.

• Keep up to date with product knowledge, promotions, and market trends.

Skills and Qualifications:

• Excellent verbal communication skills with a friendly and professional tone.

• Basic knowledge of sales and marketing techniques.

• Strong interpersonal skills and the ability to build rapport with customers.

• Ability to handle rejection and work under pressure to meet targets.

• Ability to multitask and handle a high volume of calls.

• Good time management and organizational skills.

• Prior experience in telecalling, telesales, or customer service is a plus.

• Basic computer skills (knowledge of CRM software is an advantage).

Educational Requirements:

• High school diploma or equivalent (required).

• Bachelor's degree in any field (preferred).

Working Hours:

• [Specify working hours, e.g., Monday to saturday, 9 AM to 6 PM]

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹19000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., QUESS CORP LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at QUESS CORP LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.