Telecaller

A telecaller's job is to communicate with customers, both existing and potential, via phone, with the primary goal of generating leads or closing sales. This involves making outbound calls to promote products or services, handling inbound calls, and addressing customer inquiries and concerns. They also maintain accurate records of customer interactions and follow up with leads and existing customers. 

Key Responsibilities:

• Outbound Calling: Making calls to potential customers to promote products or services, explain features and benefits, and persuade them to make a purchase or schedule an appointment. 

• Inbound Call Handling: Answering customer inquiries, addressing concerns, and resolving complaints. 

• Lead Generation: Identifying and qualifying potential customers. 

• Sales & Persuasion: Persuading customers to make a purchase or schedule an appointment. 

• Customer Relationship Management: Maintaining accurate records of customer interactions in a database, following up with leads, and ensuring customer satisfaction. 

• Meeting Sales Targets: Contributing to team performance and meeting sales goals. 

• Documentation: Maintaining records of customer interactions and documentation based on telecalling conversations. 

Essential Skills:

• Communication: Excellent verbal communication and persuasive skills.

• Listening: Good listening skills to understand customer needs and concerns.

• Customer Service: Strong customer service skills to handle inquiries and resolve complaints.

• Interpersonal: Good interpersonal skills to build rapport with customers.

• Sales: Ability to close sales deals effectively.

• Knowledge: Understanding of the products or services being promoted.

• Computer Skills: Basic computer skills for data entry and record-keeping. 

Additional Responsibilities (depending on the role):

• Routing Opportunities: Routing customer inquiries to the appropriate department. 

• Market Research: Staying informed about market trends and competitor activities. 

• Appointment Scheduling: Scheduling appointments for field sales teams or property viewings. 

• Data Management: Updating customer information and tracking progress in CRM systems. 

• Sales Support: Assisting the sales team with pre-sales support and coordinating appointments. 

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• Telecaller Job Description Template - Jobsoid

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• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹14000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., SMARTLINE SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 5 Telecaller at SMARTLINE SOLUTION
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.