- Make outbound calls to customers with overdue accounts to remind them of their debt and seek repayment. - Negotiate payment plans, settlements, or restructuring options with customers, ensuring mutually beneficial solutions. - Maintain accurate records of discussions and agreements with customers in the company's system. - Handle customer objections and queries professionally, providing solutions and resolving disputes when necessary. - Educate customers on the consequences of non-payment and legal actions while maintaining a polite and respectful tone. - Monitor and follow up on accounts to ensure timely repayment of dues. - Escalate complex cases or disputes to the supervisor or legal department for further action. - Achieve daily/weekly/monthly collection targets set by the management. - Provide daily reports on collection activities and payment updates. - Ensure compliance with company policies, industry regulations, and data privacy standards