Telecalling Executive

Job Summary:

We are seeking a skilled and motivated Tele Collection Executive to join our dynamic collections team. The primary responsibility of this role is to contact customers through phone calls and assist in the collection of outstanding debts. The Tele Collection Executive will play a key role in ensuring the timely recovery of payments and resolving customer concerns professionally.

Key Responsibilities:

• Debt Collection: Contact delinquent customers through phone calls and emails to remind them of overdue payments and negotiate the settlement of outstanding debts.

• Customer Service: Answer customer inquiries regarding their accounts, resolve any issues, and provide assistance to ensure payments are made promptly.

• Negotiation: Negotiate payment plans with customers who may be facing financial challenges, ensuring that both the company's interests and the customer’s financial capacity are considered.

• Documentation & Reporting: Maintain accurate and detailed records of all conversations, payment arrangements, and customer interactions within the database. Report regularly to management on progress and status of collections.

• Follow-Up: Ensure timely follow-up with customers who have missed payment deadlines to achieve consistent recovery of funds.

• Compliance: Adhere to company policies, industry standards, and legal regulations related to collections and customer data protection.

• Customer Relationship Management: Build and maintain positive relationships with customers to encourage prompt payment and minimize disputes.

• Payment Monitoring: Track payments and update accounts accordingly. Notify supervisors of any issues that may require further intervention.

Required Skills & Qualifications:

• Education: A high school diploma or equivalent; a bachelor’s degree is a plus.

• Experience: 1-2 years of experience in a collections or tele-sales role, preferably in a financial or customer service environment.

• Communication Skills: Strong verbal communication skills, with the ability to maintain professionalism during difficult conversations.

• Negotiation Skills: Ability to effectively negotiate and influence customers to make timely payments.

• Problem-Solving Skills: Strong analytical skills to resolve issues quickly and effectively.

• Attention to Detail: Ability to manage multiple customer accounts and track progress accurately.

• Technical Proficiency: Familiarity with CRM software and basic office tools (Excel, Word, etc.).

Preferred Skills:

• Prior experience in telecollections or debt recovery is preferred.

• Knowledge of financial products and services, or collections-related regulations.

• Multilingual skills (e.g., fluency in English and regional languages) are a plus.

Key Performance Indicators (KPIs):

• Recovery rate of outstanding debts

• Number of successful collections calls made

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹16000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., MACG INFOTECH (OPC) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 50 Telecalling Executive at MACG INFOTECH (OPC) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.