Telecalling Executive

Job Title: Telecollection Executive

Department: Collections
Reports To: Collections Manager
Location: [City, Office Address or Remote]
Employment Type: Full-time / Part-time / Contract

Job Summary:

We are seeking a motivated and results-driven Telecollection Executive to join our collections team. The ideal candidate will be responsible for contacting customers with overdue accounts, negotiating payment plans, and ensuring timely collections in a professional manner. You will be the front line of communication and play a key role in maintaining the company’s cash flow and customer relationships.

Key Responsibilities:

• Make outbound calls to customers with overdue payments.

• Remind customers of their payment obligations in a courteous and professional manner.

• Negotiate and set up repayment plans according to company policies.

• Maintain accurate records of communication and payment commitments.

• Follow up on payment promises to ensure collection is completed.

• Escalate difficult or non-compliant cases to the senior collections team.

• Provide daily/weekly reports on collection activities and outcomes.

• Meet or exceed assigned collection targets and KPIs.

• Ensure compliance with all legal regulations and company policies during collection efforts.

Requirements:

• High School Diploma or equivalent; degree in finance, business, or related field is a plus.

• Prior experience in telecollections, customer service, or call center is preferred.

• Excellent verbal communication and negotiation skills.

• Ability to handle difficult conversations with professionalism.

• Proficient in basic computer applications (MS Office, CRM systems).

• Goal-oriented and self-motivated with a strong sense of responsibility.

• Ability to work under pressure and meet deadlines.

Preferred Skills:

• Fluency in [local language(s) + English].

• Familiarity with collection tools or dialer systems.

• Understanding of debt recovery laws and guidelines.

Benefits:

• Competitive salary + performance-based incentives

• Health and wellness benefits

• On-the-job training and development

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., MACG INFOTECH (OPC) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 50 Telecalling Executive at MACG INFOTECH (OPC) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.