A telecalling job typically involves engaging with customers, potential or existing, via phone to promote products or services, answer inquiries, gather feedback, or provide customer support. Telecallers are the voice of a company, and their role is crucial in generating leads, driving sales, and building customer relationships.
Key responsibilities of a telecaller include:
Making outbound calls: Reaching out to potential customers to promote products, services, or for other purposes like gathering feedback.
Answering inbound calls: Responding to customer inquiries, resolving issues, and providing support.
Generating leads: Identifying and qualifying potential customers who may be interested in a company's offerings.
Closing sales: Persuading customers to make a purchase or take other desired actions.
Providing customer support: Addressing customer questions, complaints, and concerns.
Maintaining call records: Documenting interactions with customers in a CRM system.
Following communication scripts: Adhering to company guidelines and scripts for consistent customer interactions.
Building rapport: Establishing positive relationships with customers to ensure a positive experience.