Telecalling Team Leader

Job Title: Debt Recovery Team Leader

Department: Collections / Credit Control / Finance

Reports To: Collections Manager / Head of Credit / Finance Director

Key Responsibilities:

Team Leadership & Supervision:

• Lead, mentor, and support the debt recovery/collections team.

• Set daily, weekly, and monthly targets for collections and monitor performance.

• Conduct regular team meetings, reviews, and performance evaluations.

• Train new staff and provide ongoing coaching to improve performance.

Debt Recovery Management:

• Monitor aging reports and assign accounts to team members.

• Oversee collection efforts on overdue accounts through calls, emails, and written communication.

• Develop and implement strategies to improve recovery rates and reduce delinquency.

• Escalate unresolved or complex cases to legal or higher management when necessary.

Customer Relationship & Communication:

• Resolve escalated customer disputes or payment issues in a professional manner.

• Ensure the team maintains a customer-focused approach while enforcing payment terms.

• Work closely with sales, finance, and legal teams to resolve issues impacting collections.

Compliance & Reporting:

• Ensure compliance with company policies, legal regulations, and ethical standards.

• Maintain accurate records of collections, payment promises, and customer interactions.

• Generate and present regular reports on recovery performance, outstanding debts, and team metrics.

Process Improvement:

• Identify inefficiencies in the recovery process and propose improvements.

• Contribute to the development of policies and procedures that enhance collections efficiency.

Required Skills and Qualifications:

• Proven experience in debt collection or credit control, with prior team leadership experience.

• Strong leadership and team management skills.

• Excellent negotiation, communication, and conflict-resolution skills.

• High attention to detail and strong analytical skills.

• Familiarity with debt collection laws and regulations.

• Proficiency in Microsoft Office and CRM/collections software.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., KONEXIONS BACK OFFICE SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 25 Telecalling Team Leader at KONEXIONS BACK OFFICE SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.