Voice & Non-Voice Customer Support Executive

Customer Support Specialist - Operations and Support

Key Responsibilities:

● Providing an outstanding and remarkable customer support experience via various communication channels (chat, phone, email, social media platforms)

● Representing our Product online at all times

● Provide accurate, valid, and complete information by using all available resources within the company

● Active collaboration with internal/external stakeholders to tackle any customers' issues

● Escalating and highlighting critical issues to the respective teams

● Taking ownership of issues, performance and service delivery

● Maintaining proper level of product and process knowledge

● Following team and individual KPIs’ targets (SLAs, Quality, Productivity etc.)

Qualification Requirements:

● 2+ years of customer service experience preferably at a high-growth tech startup in the financial services space

● Strong desire to help others is required and a good sense of humor is highly preferred ;)

● Outstanding oral and written communication skills, including sound presentational skills and fast+accurate typing ability

● Ability to work well independently as well as the ability to work well with stakeholders

● Bachelor’s Degree

● Willing to work Nights and Weekends on a rotating shift basis

We consider as a plus:

● previous startup experience

● knowledge of the credit card or consumer finance industry, especially fintech

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., QWICKLY VENTURES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 15 Voice & Non-Voice Customer Support Executive at QWICKLY VENTURES
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has Rotational Shift.