Voice Process Agent

We are seeking a motivated and professional Inbound Voice Process to join our team for ••ICICI Lombard•• in Hyderabad at our Begumpet location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns. The role offers ₹12000 - ₹13000 take home salary for Freshers and upto ₹18000 take home salary for experience candidate with minimum 6 Months of experience required with minimum Graduation.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner.

• Address customer queries, concerns, and complaints with a problem-solving approach.

• Maintain accurate records of customer interactions and follow-ups.

• Provide timely and relevant information to customers to resolve their issues.

• Work collaboratively with other teams to escalate and resolve complex issues.

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

Job Requirements:

The ideal candidate should have 0-2 years of experience in customer service or a telecaller role and should be proficient in any Hindi and English. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires 12th Pass for Fresher and Graduation for Experience, and the candidate should be willing to work 5 days working during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice Process Agent job

1. What is the eligibility criteria to apply for this Voice Process Agent job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹13000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Voice Process Agent job?
   Ans: This Voice Process Agent job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice Process Agent job?
   Ans: No, there is no fee applicable for applying this Voice Process Agent job and during the employment with the company, i.e., ICICI LOMBARD GENERAL INSURANCE COMPANY LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Agent role?
   Ans: There is an immediate opening of 60 Voice Process Agent at ICICI LOMBARD GENERAL INSURANCE COMPANY LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Agent job?
   Ans: This Voice Process Agent job has Day Shift.