Service engineer

Diploma and above

Males Only

6 days working | Day Shift

Bike, PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Summary: As a Field Service Engineer at our robotics company, you will play a vital role in delivering
exceptional technical support and services to our customers. You will be responsible for installing,
maintaining, and repairing our robotic systems, ensuring they operate at peak performance. Your
expertise and customer-centric approach will contribute to the success of our cutting-edge robotics
solutions.
Responsibilities:
1. Installation and Setup:
○ Install and configure robotic systems at customer sites according to specifications.
○ Collaborate with customers to understand their requirements and tailor installations to
their needs.
2. Maintenance and Repairs:
○ Perform routine maintenance tasks to ensure optimal functionality of robotic systems.
○ Diagnose and troubleshoot issues, identifying faulty components and implementing
repairs promptly.
○ Collaborate with remote technical teams for complex problem-solving.
3. Testing and Calibration:
○ Conduct rigorous testing and calibration of robotic systems to meet performance
standards.
○ Fine-tune parameters to optimize system efficiency and accuracy.
4. Customer Support:
○ Provide exceptional customer service by addressing inquiries, concerns, and technical
queries.
○ Train customers on proper operation, maintenance, and basic troubleshooting of robotic
systems.
5. Documentation:
○ Effective documentation of service reports, maintenance procedures, and technical
documentation.
6. Product Knowledge:
○ Stay up-to-date with advancements in robotics technology and our product offerings.
○ Attend training sessions and workshops to enhance expertise.
7. Remote Support:
○ Assist customers remotely by guiding them through troubleshooting procedures and
offering solutions.
8. Safety and Compliance:
○ Adhere to safety protocols when working with robotic systems, including risk assessment
and proper use of personal protective equipment.
9. Reporting:
○ Provide feedback to internal teams regarding common issues, potential improvements,
and customer feedback.
10. Travel:
○ Travel to customer locations for installations, maintenance, and repairs as required.
Qualifications:.
1. Education:
○ Bachelor's degree in Robotics, Mechanical Engineering, Electrical Engineering,
Electronics Engineering or related field preferred. Relevant experience and technical
certifications may also be considered.
2. Technical Skills:
○ Strong understanding of mechanical and electrical components of robotic systems.
○ Ability to perform mechanical assembly, disassembly, and maintenance of robotic
systems.
○ Understanding of electrical systems in robotics, including sensors, motor controllers,
encoders, and power distribution.
○ Proficiency in reading and interpreting electrical schematics and wiring diagrams.
○ Awareness of safety measures when working with robots, including emergency stop
procedures, risk assessment, and safeguarding.
3. Problem-Solving Skills:
○ Proven ability to diagnose and resolve technical issues efficiently.
4. Communication:
○ Excellent communication skills, both written and verbal, for customer interactions and
team collaboration.
5. Customer Focus:
○ Dedication to delivering outstanding customer service and building positive
relationships.
6. Adaptability:
○ Ability to adapt to various work environments, challenges, and evolving technologies.
7. Analytical Skills:
○ Capable of analyzing data, system performance metrics, and technical documentation.
8. Time Management:
○ Effective time management skills for scheduling and completing service tasks within
deadlines.
9. Driver's License:
○ Valid driver's license and willingness to travel as needed.
Join our robotics team and contribute to the advancement of automation technology by ensuring our
robotic systems exceed customer expectations. As a Field Service Engineer, you will have the opportunity
to make a meaningful impact in a dynamic and rapidly evolving field.