Service engineer

Diploma and above

Males Only

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Bike, PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Degree/Diploma / - Electrical Engineer
Ready to Travel (PAN INDIA)

• Commissioning/ installation of our products at client premises/ place of business primary focus on Electrical aspect.
• Need to Assist Team (Mechanical side) on site of installation.
• Interacting with clients for their service queries, complaints or any technical trouble shooting.
• Registering complaints as per defined process in ERP.
• Attending service calls at clients’ premises or onsite for a) warranty b) out of warranty and c) AMC.
• Preparing service report and get the same duly signed & stamped by customer. (Warranty: service Visit without charge, Out of warranty visit: chargeable)
• Resolving service queries and complaints within defined timelines.
• Providing the parts to the clients & closing the complaint within TAT.
• Documenting technical knowledge in the form of notes and manual.
• Smooth co-ordination with vendors and concerned departments internally for procuring spare parts and providing to clients for timely resolution of complaints.
• Monitor costs and expenses related to assist in budget for Installation.
• Bringing client in servicing contract, maintenance activities Ensure Client Satisfaction.
• Responsible for assisting with any additional tasks as assigned by the Company