23 Email & Chat Process Executive Jobs in Mumbai

Employers added 22 new listings this month. There are a growing number of Email Chat Process Executive jobs open in Mumbai right now. Hiring for this role is still picking up. Most of the hiring is for Customer Support and TeleCaller category. Companies in BPO, e-commerce, banking, telecom and insurance are hiring. Most of the jobs are in Thane West, turbhe and Airoli. That is where most of the hiring happens right now.

Employers in Mumbai want email and chat process executives to handle responding to customer emails, handling live chats, ticket logging and resolution follow-up. Most of the work involves ticketing platforms, CRM and canned response libraries. What makes the role different is that it is fully non-voice and measured on written response quality. Almost all of these jobs are work from office. They accept freshers with no experience for most of these jobs. Once you cross 0-2 years, employers expect you to handle a small team or run a full process on your own.

Two or three interview rounds are typical at bigger companies hiring for this role. Blue Breeze Tech Engineers, Leela Ghoda Group and The Paper Kite Company are hiring email and chat process executives in Mumbai right now. In all, 13 companies are hiring for this role. Most of these companies are in BPO, e-commerce, banking, telecom and insurance. Big companies also run a fixed salary band. Smaller ones hire faster and care more about what you can actually do. Read each job post closely before you apply.

Email and chat process executives in Mumbai usually earn between Rs 23,000 and Rs 34,000 a month. The middle of the range is about Rs 30,000. You get paid as a fixed salary plus performance incentives. The longer you stay and the bigger the company, the more you earn. Bring 10th pass and you clear the first hurdle. If you hold a graduate degree, the higher-paying roles become easier to land. Look out for incentives or a shift allowance, since these push your pay past the midpoint. Customer service certification can also help you earn more.

Employers hiring email and chat process executives in Mumbai mainly look for written clarity, typing speed and multi-chat handling. They also expect patience, clear communication, active listening and multitasking. From this job, most people move up to senior and supervisory roles. Each step means running more of the work on your own inside Customer Support and TeleCaller. This typically comes from steady, reliable performance. If this role does not fit, Team Leader, Call Center Executive and Hindi Telecaller are worth a look in Mumbai. These roles belong to the same Customer Support and TeleCaller group.

You'll find 23 Email Chat Process Executive jobs live on Job Hai in Mumbai today. Narrow them down with filters for salary, experience, locality and work mode. A job alert can be set up in seconds. You'll hear from us the moment a new Email Chat Process Executive job opens in Mumbai.