Job Summary:
Responsible for
§ Agent Recruitment
§ Agent Development
§ Meet Business targets
§ Customer Centricity
Key Responsibilities:
§ Develop various sources of agent hiring & build a team of agent & agent pipe line.
§ Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring
§ Implementation of MLI GOLD process and adhere to the business norms
§ Follow agent 9 pointer hiring mechanism & other hiring norms
Agent Development
§ Ensure product knowledge by MLI ways of training
§ Field demonstration (FOD’s)
§ Development of agent prospecting habits, calling habits and work habits.
§ Work with agent on planning and reviewing of activities and goals.
§ Identify the training needs of the agent and work with Trainers to improve the same
q Meet Business Targets
§ Achievement of monthly, quarterly & yearly business plans.
§ Improve agent productivity & persistency by regular PRP/IID/GID etc…
§ Ensure companies product mix sales ration and adhere to the business norms.
§ Maintain agent pro activity as per business plan
§ Be MLI brand ambassador & a customer champion
§ Follow MLI sales practice to develop deep customer loyalty
§ Hold periodical customer meet to understand customer pulse & need
§ Ensure customer queries are responded to satisfactorily as per MLI standard.