Customer Sales Executive

Job Title: Customer Support & Loan Journey Assistance Executive

Location: [Specify Location] (Remote/On-site)

Salary: ₹2-3 LPA

Languages Required: Hindi & English (Mandatory)

About Bimapay:

Bimapay is a fast-growing fintech company focused on simplifying financial services, including insurance and loan payments. We aim to provide seamless and efficient support to our customers throughout their financial journey.

Job Summary:

We are seeking a Customer Support & Loan Journey Assistance Executive to guide customers through their loan application process, resolve queries, and provide excellent support. The ideal candidate should have strong communication skills, be fluent in Hindi and English, and have experience in customer service or loan assistance.

Key Responsibilities:

✅ Customer Support & Query Resolution:

Assist customers with loan applications, documentation, and process-related queries.

Provide accurate information about loan eligibility, interest rates, EMIs, and repayment terms.

Handle inbound and outbound calls, emails, and chats professionally.

Address customer complaints and ensure timely resolution.

✅ Loan Journey Assistance:

Guide customers through each step of the loan approval process.

Follow up on incomplete applications and ensure a smooth experience.

Coordinate with internal teams to resolve customer issues and escalate cases if necessary.

✅ Data Management & Reporting:

Maintain detailed records of customer interactions and feedback.

Provide regular reports on customer queries and loan processing issues.

Suggest process improvements based on customer feedback.

Key Skills & Requirements:

✔️ Languages: Fluency in Hindi & English (Mandatory)

✔️ Experience: 6 months - 3 years in customer support, loan processing, or financial services.

✔️ Education: Any graduate or diploma holder.

✔️ Good knowledge of loan products, banking processes, and financial services.

✔️ Strong problem-solving, communication, and interpersonal skills.

✔️ Ability to handle customer concerns with patience and professionalism.

✔️ Proficiency in MS Office and CRM tools.

Why Join Us?

🚀 Fast-growing fintech company with career advancement opportunities.

💡 Supportive and collaborative work environment.

🏆 Competitive salary and performance-based incentives.

Interested candidates can apply at Kuldeep.upadhyay@mufinfinance.com or Msg at 9205352234

• It is a Full Time Field Sales job for candidates with 6 months - 2 years of experience.

More about this Customer Sales Executive job

1. What is the eligibility criteria to apply for this Customer Sales Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹22000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Sales Executive job?
   Ans: This Customer Sales Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Sales Executive job?
   Ans: No, there is no fee applicable for applying this Customer Sales Executive job and during the employment with the company, i.e., MUFIN GREEN FINANCE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Sales Executive role?
   Ans: There is an immediate opening of 10 Customer Sales Executive at MUFIN GREEN FINANCE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Field Sales job.
8. What are the timings of this Customer Sales Executive job?
   Ans: This Customer Sales Executive job has 10:00 AM - 06:30 AM timing.