· Directly contact delinquent customers at their homes or businesses to discuss their overdue payments and initiate collection efforts.
· Analyze customer financial situations to understand their ability to repay and identify potential collection strategies.
· Negotiate repayment plans with customers, including instalment agreements, to facilitate debt recovery while maintaining positive customer relationships.
· Collect payments from customers in person, ensuring proper documentation and recording of transactions.
· Adhere to all local and national debt collection laws and regulations during interactions with customers.
· Regularly update management on collection progress, including outstanding debt amounts, recovery rates, and customer interactions.
· Accurately documenting all interactions with debtors, including payment promises, agreed-upon terms, and any relevant details in the CRM system (feedback & trail upload).
· Travel to different locations to meet with customers, including their homes and workplaces.
· Handle escalated customer issues and refer complex cases to the appropriate department when necessary.