Collecting Outstanding Payments: Field Collection Executives visit customers to collect overdue payments.
Negotiating Payment Plans: They may need to negotiate payment schedules or settlements with customers.
Customer Communication: They handle customer queries, address objections, and provide information about payment options.
Record Keeping: Maintaining accurate records of customer interactions, payments, and collection efforts is crucial.
Adherence to Regulations: They must be familiar with debt collection laws and company policies.
Problem Solving: They may need to investigate and resolve customer issues related to billing or credit.
Reporting: They typically submit daily reports on collections and visits.
Relationship Building: Building rapport with customers is important for successful collections.