A Field Collection Executive is responsible for visiting customers to collect outstanding payments, ensuring timely recovery of dues. They maintain accurate records of payment status, negotiate repayment plans when necessary, and provide excellent customer service. The role requires strong communication, negotiation, and problem-solving skills. Adherence to company policies and legal guidelines is essential.
Key Responsibilities:
Visit customers for payment collection and follow-up.
Ensure timely recovery of outstanding dues.
Maintain accurate records of collections and customer interactions.
Negotiate and implement payment plans if needed.
Provide reports on collection status to management.
Handle customer queries and concerns professionally.
Ensure compliance with legal and company guidelines.