Sales Co-ordinator

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Roles & Responsibilities:

• Review and validate Service Level Agreements (SLAs) across assigned states, ensuring compliance with agreed terms and addressing any discrepancies with relevant stakeholders.
• Generate, verify, and process invoices for customers across assigned regions while coordinating with internal teams and customers to resolve billing-related queries.
• Manage and track spare part sales by ensuring timely processing of orders and coordinating with the sales and procurement teams for stock availability and delivery.
• Follow up on outstanding payments, ensure timely collections, maintain accurate payment records, and escalate delays when necessary.
• Conduct periodic service reviews with customers to ensure satisfaction, gather feedback, and collaborate with internal teams to address service concerns.
• Track and manage contract renewal timelines while liaising with customers to negotiate terms and ensure timely renewals.

Required Skill Set:
• 1-3 years of experience in sales coordination, customer service, or a related role.
• Strong communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks and deadlines effectively.

Preferred skill set:
• Experience in billing, contract management, or payment collections.
• Knowledge of sales support functions and customer relationship management.