Establish and maintain strong, long-term relationships with clients.
Act as the main point of contact for client queries and concerns.
Identify new business opportunities with existing and potential clients.
Cross-sell and up-sell products/services to grow account value.
Handle complaints or issues quickly and effectively.
Ensure a seamless customer experience across touchpoints.
Monitor client accounts and usage to identify risks, trends, or opportunities.
Educate clients on how products/services can benefit them.
Translate technical product details into clear, client-friendly language.
Work with sales, product, and support teams to address client needs.
Share feedback and insights to help improve products or services.
Manage challenging clients with professionalism and poise.
De-escalate conflicts while protecting the client relationship.
Offer personalized experiences and loyalty rewards where applicable.
Celebrate client milestones (e.g., anniversaries, major wins).