बैक ऑफ़िस ऑपरेशन्स

Job Title:

Franchise Operations Specialist (Female)

Job Summary:

The Franchise Operations Specialist plays a crucial role in supporting and guiding franchisees to ensure consistent, efficient, and high-quality operations across all franchise locations. This role involves ensuring that all franchisees adhere to company policies, brand standards, and operational guidelines. The specialist will be responsible for providing hands-on assistance, conducting performance audits, and offering continuous training and support. Ultimately, you will help drive operational excellence, improve franchisee performance, and ensure the brand’s success.

Key Responsibilities:

1. Franchisee Support:

   • Daily Operations Support: Assist franchisees with troubleshooting day-to-day operational challenges, ensuring that they have the resources and knowledge necessary to run their locations smoothly.

   • Process Improvement: Identify areas where operational processes can be enhanced to improve efficiency and reduce costs for franchisees.

   • Ongoing Assistance: Provide guidance on issues like staffing, inventory management, supply chain problems, customer complaints, or equipment malfunctions.

2. Audits and Compliance:

   • Regular Audits: Conduct periodic operational audits of franchise locations to assess compliance with company standards, quality control processes, and adherence to legal regulations.

   • Brand Integrity: Ensure that franchisees are consistently adhering to brand standards, operational procedures, and customer service expectations, ensuring the uniformity and reputation of the brand across all locations.

3. Training and Development:

   • Training Programs: Develop and deliver training sessions for franchisees and their teams on essential topics such as operational procedures, customer service best practices, product offerings, and health and safety regulations.

   • Resource Creation: Prepare and maintain training materials, manuals, and online resources to support franchisees in training their teams effectively.

   • Knowledge Sharing: Stay current on industry best practices and share relevant trends or insights with franchisees to keep them competitive and informed.

4. Performance Monitoring and Reporting:

   • KPI Tracking: Regularly track and analyze key performance indicators (KPIs) such as sales, customer satisfaction, operational efficiency, and compliance rates across franchise locations.

   • Performance Reviews: Create reports that highlight franchisee performance and identify areas of concern or opportunities for improvement.

   • Management Reporting: Report performance data, challenges, and success stories to senior management, providing recommendations for further operational improvements.

5. Marketing Support:

   • Local Marketing Assistance: Help franchisees develop and implement localized marketing strategies tailored to their region or community to increase brand visibility and customer engagement.

   • Promotional Campaigns: Assist franchisees with promotional activities and seasonal campaigns to drive traffic and sales, ensuring alignment with the overall brand strategy.

   • Marketing Material Provision: Ensure franchisees have access to the necessary marketing materials and promotional content that align with the company’s brand guidelines.
     

Qualifications:

• A Bachelor’s degree in Business Administration, Management, Operations, or a related field is preferred

• A minimum of 0-4 years of experience in operations, retail management, hospitality, or a related field.

• Proven track record in managing operations for multi-location businesses or franchises.
  

Skills:

• Strong Communication Skills: Ability to effectively communicate both verbally and in writing with franchisees, internal teams, and senior management.

• Problem-Solving: Excellent analytical and problem-solving abilities to quickly assess issues and implement effective solutions.

• Organizational Skills: Ability to manage multiple tasks simultaneously while maintaining a high level of attention to detail and organization.

• Leadership: Capable of motivating and mentoring franchisees and their teams to follow operational guidelines and improve performance.

• Technology Proficiency: Comfortable using Microsoft Office Suite (Word, Excel, PowerPoint) and franchise management systems. Experience with POS systems or CRM software is beneficial.

• इस फुल टाइम बैक ऑफिस / डेटा एंट्री Job में 0 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

इस बैक ऑफ़िस ऑपरेशन्स Job के बारे में अधिक जानकारी

1. इस बैक ऑफ़िस ऑपरेशन्स Job के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और उसके पास 0 - 4 वर्षो का अनुभव होना चाहिए।
2. मैं इस Job की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹16000 - ₹24000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह गुडगाँव में एक फुल टाइम Job है।
3. इस बैक ऑफ़िस ऑपरेशन्स Job के लिए कितने कार्य दिवस हैं?
   Ans: इस बैक ऑफ़िस ऑपरेशन्स Job के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस बैक ऑफ़िस ऑपरेशन्स Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस बैक ऑफ़िस ऑपरेशन्स Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह बैक ऑफ़िस ऑपरेशन्स Job घर से किया जा सकता है?
   Ans: नहीं, यह Job घर से ऑनलाइन नहीं किया जा सकता है।
6. इस बैक ऑफ़िस ऑपरेशन्स Job के लिए कितनी रिक्तियां हैं?
   Ans: DETAILING BULL में तत्काल बैक ऑफ़िस ऑपरेशन्स के लिए 2 रिक्तियां हैं!
7. इस बैक ऑफ़िस ऑपरेशन्स Job के लिए कौन आवेदन कर सकता है?
   Ans: केवल महिला उम्मीदवार इस बैक ऑफिस / डेटा एंट्री Job के लिए आवेदन कर सकते हैं।
8. इस बैक ऑफ़िस ऑपरेशन्स Job के लिए टाइमिंग क्या है?
   Ans: इस बैक ऑफ़िस ऑपरेशन्स Job में टाइमिंग 11:00 AM - 07:00 PM है।