We are hiring a detail-focused Call Quality Auditor for Expect More BPO in Mayapuri. This role involves managing essential call barging,audit calls and give feedback to callers and ensuring accuracy and providing administrative support. Get salary along with career growth opportunities in a collaborative environment.
Key Responsibilities:
Audit calls on daily Basis.
Soft skills knowledge.
Knowlege of call auditing.
Maintain data and ensure it is accessible for seamless operations.
Verify information, spot data discrepancies, and resolve promptly.
Organize and manage both digital and physical records to optimize access.
Assist in various administrative functions to support department efficiency.
Generate and present reports to internal teams for informed decision-making.
Handle all sensitive data with strict confidentiality.
Job Requirements:
Applicants must have graduate with 3 years in Call Auditing, demonstrating proficiency. Success in this role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks.
NOTE: It's not a data entry or back-office profile. It's related to BPO where you have to listen calls and audit them. It's a Call Quality Auditor profile.