Key Responsibilities:
Oversee and manage internal systems to ensure smooth workflows and uninterrupted operations.
Administer and support office tools like WhatsApp, Excel, Google Forms, and other essential tools.
Effectively manage agent data, perform follow-ups, and generate detailed reports for internal teams.
Maintain accurate records and databases, ensuring data integrity and security.
Act as the primary contact for system-related issues, providing solutions with a customer-first approach.
Work proactively to identify potential system improvements and resolve any operational bottlenecks
Maintain effective communication with both internal teams and external clients, ensuring smooth data flow and resolution of inquiries.
Coordinate with various departments to ensure system processes are aligned with business goals.