1. Branch Manager (1 to 2 years of experience in an accounts-related role or as a Branch Incharge).
· Branch Operations Management: Oversee the day-to-day operations of the branch, ensuring smooth functioning of all departments (loans, savings, accounts, etc.).
· Team Leadership & Development: Lead and motivate branch staff, providing training and guidance to enhance their skills and performance. Foster a positive and collaborative work environment.
· Sales & Business Development: Drive business development efforts to increase membership, loans, and deposit mobilization. Ensure the achievement of branch targets for loan disbursements, deposits, and other financial services.
· Customer Relationship Management: Ensure high levels of customer satisfaction by providing excellent service and resolving customer issues or complaints promptly. Build strong relationships with members and clients.
· Loan & Credit Management: Oversee loan disbursement, repayment, and recovery processes. Ensure loans are processed efficiently and in compliance with policies and regulations.
· Financial Performance Monitoring: Monitor branch financial performance, including profit and loss, cost control, and budget management. Report regularly on branch performance against targets.
· Compliance & Risk Management: Ensure the branch complies with all regulatory requirements and organizational policies. Implement risk management strategies to minimize potential losses and ensure security and integrity of branch operations.
· Reporting & Documentation: Prepare and submit regular reports to senior management on branch performance, operational issues, and business development activities.
· Marketing & Community Engagement: Represent the branch in the community and build local partnerships to increase brand awareness and attract new members. Implement marketing strategies to promote the society’s products and services.
· Inventory & Asset Management: Manage the branch’s physical and financial assets, including cash, documents, equipment, and records. Ensure proper handling and security of all assets.