Key Responsibilities:
As an Agency Care Executive, your role will involve the following:
1. Engage with existing customers, utilizing strong communication skills to create a seamless and positive experience.
Build and maintain strong relationships with customers to ensure continued satisfaction.
Gather vital customer information to better understand their unique insurance needs and preferences.
Analyse customer data to suggest the most appropriate services and solutions.
Address customer queries effectively, ensuring issues are resolved quickly and to the customer’s satisfaction.
Act as a problem solver, maintaining a customer-first approach in all interactions.
Maintain accurate records of all customer interactions, calls, and transactions.
Keep a well-organized database for future reference and to track service delivery.
Act as a bridge between the company’s services and the customer’s needs, providing tailored insurance solutions.
Suggest solutions that match customer expectations and ensure a high level of satisfaction.
Help enhance the company’s reputation by providing exceptional service and contributing to the overall success of the team.