Job Title: Client Servicing Manager
Location: Faridabad
•Job Type:-Full TIme
•Reports To:Director
Job Summary:
We are looking for a proactive and client-focused Client Servicing Manager to lead client relationships, ensure smooth project execution, and deliver exceptional service across all touchpoints. The ideal candidate will be a strong communicator with excellent problem-solving skills and a passion for building long-term client partnerships.
Key Responsibilities:
- Serve as the primary point of contact for assigned clients.
- Understand client needs and translate them into actionable briefs for internal teams.
- Coordinate with internal departments (creative, operations, sales, etc.) to ensure timely and high-quality delivery.
- Manage project timelines, deliverables, and budgets.
- Prepare and present regular performance reports and strategic reviews to clients.
- Identify upselling or cross-selling opportunities to maximize client value.
- Handle client feedback constructively and resolve issues promptly.
- Stay updated on industry trends and competitor activities to provide strategic insights.
Qualifications:
- Bachelor’s degree in Business, Marketing, Communications, or related field.
- 2-3 years of experience in client servicing, account management, or customer success roles.
- Strong interpersonal and communication skills.
- Ability to multitask and manage several projects simultaneously.
- Problem-solving mindset with a focus on customer satisfaction.
- Proficiency MS Office; project management tools a plus.
Preferred Qualities:
- Experience in [specific industry, e.g., digital marketing, advertising, SaaS].
- Strategic thinker with a consultative approach.
- Strong analytical and presentation skills.
Salary: As per Industry Standards
Benefits: performance bonuses