Job Summary:
The Tele Collection profile is responsible for contacting customers via phone to collect outstanding payments, negotiate payment plans, and resolve billing issues.
Key Responsibilities:
1. Make outbound calls to customers to collect payments and negotiate payment plans.
2. Resolve billing issues and address customer concerns.
3. Meet or exceed monthly collection targets.
4. Maintain accurate records of customer interactions.
5. Adhere to company policies, procedures, and regulatory guidelines.
Skills and Qualifications:
1. Excellent communication and negotiation skills.
2. Ability to work in a fast-paced environment.
3. Strong problem-solving and analytical skills.
4. Ability to meet sales or collection targets.
5. Basic computer knowledge and typing skills.
6. Strong attention to detail and organizational skills.