Responsibilities:
• Make outbound calls to customers to collect outstanding debts, negotiate payment plans,
and resolve customer complaints.
• Utilize persuasive communication techniques to negotiate payment arrangements and
settlements.
• Build rapport with customers to understand their financial situation and provide solutions to
help them pay their debts.
• Respond to customer inquiries and complaints in a professional and courteous manner.
• Collect outstanding debts from customers, ensuring that all payments are processed
accurately and efficiently.
• Negotiate payment plans and settlements with customers, ensuring that all agreements are
documented and approved.
• Accurately enter customer information, payment plans, and settlements into the company's
database.
• Maintain accurate and up-to-date records of customer interactions and payment history.
Key Requirements:
• Bachelor's degree in a related field
• Minimum 2+ year of experience in collections, customer service, or a related field.
• Experience in auto loan collections or debt collection will be added advantage.
• Knowledge of auto loan products and services is a plus.
• Excellent communication and negotiation skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.