Role & responsibilities
Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.
Manage customer complaints professionally, aiming for first-contact resolution and ensuring positive experiences across all customer touchpoints.
Be adaptable and ready to switch between Voice and Chat processes based on workload and company needs.
Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.
Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction.